General FAQ’s

Our operating hours are from 8:00 to 17:00. We also have standby support to urgent queries after operating hours.

We assess each query based on urgency and effects to production. We have a strict 24 hour turn around time policy.

Please provide your contact details, description of your query & provide screenshots where possible. You can also log a query through our Help button on the Gazole Fleet Portal.

Our customer support is reachable on 087 265 9994 or email support@gazole.co.za.
You can also log a query through our Help button on the Gazole Fleet Portal.

GazolePay transactions are authorized with a PIN, fingerprint, or iris scan. After repeated failure to authenticate, GazolePay will erase all card data. Also, each transaction uses a random token instead of the actual card number, which means no real information from the original card or account is shared by GazolePay.

The GazolePay app is free for users to download, and in-app purchases are available. Network operator data charges do apply, but the app is less than 10 MB in size, depending on the device you use. Transactions also use very little data, about the same amount as a single WhatsApp message. When you set up the app there is an initial test payment of R2 that is returned to your account almost immediately.

Simply scan-to-pay or tap-to-pay from your smartphone. Fuel Purchases history will automatically sync to Gazole Fleet portal and data will be available to all relevant users in the business.

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Efficient fleet management can lead to several benefits, including reduced operating costs, improved vehicle utilization, enhanced safety, increased customer satisfaction, and better environmental sustainability. It plays a vital role in industries such as logistics, transportation, delivery services, public transportation, and field services.

When selecting a fleet management software solution, there are several key features you should consider. These features will vary depending on your specific needs and industry requirements, but here are some important features we offer:
Fleet Management
Fuel Management
Inventory Management
Service & Maintenance
Driver Management
Route Planning & Optimization
Compliance & Reporting
Mobile Access
Tracker & Telematics (Coming soon)

Our Service & Maintenance feature assists with effectively managing maintenance and service schedules for your fleet vehicles is crucial for ensuring their reliability, minimizing breakdowns, and extending their lifespan.

Ensuring compliance with regulatory requirements is essential for fleet management, as it helps you avoid penalties, maintain operational integrity, and ensure the safety of your drivers and vehicles.
Here are some steps to help you ensure compliance with regulatory requirements for your fleet:
- Utilize Fleet Management Software
- Record-Keeping and Documentation
- Vehicle Inspections and Maintenance
- Driver Qualification and Training
- Develop Compliance Policies and Procedures
- Stay Informed

Reducing fuel costs in fleet operations is an important goal for optimizing efficiency and minimizing expenses. Here are some best practices to help you achieve fuel cost reduction:
- Promote Fuel-Efficient Driving Techniques
- Optimize Vehicle Maintenance
- Utilize Route Optimization
- Monitor and Reduce Idle Time
- Manage Vehicle Speed

Accurate fuel data entry and reconciliation are crucial for effective fuel management and cost control in fleet operations. Here are some practices to ensure accuracy in fuel data entry and reconciliation:
- Implement Fuel Card Integration or use GazolePay
- Use Digital Fuel Tracking Systems
- Verify Fuel Receipts
- Monitor Fuel Consumption Patterns
- Maintain Documentation